Does your business need IT support? Do you face any of these problems… service interruptions? inconsistent system performance? a lack of timely responses to issues? unproductive or frustrated staff?
Then you’ve come to the right place! MIS Solutions can help you manage your IT assets more efficiently and reliably. Whether you require full IT outsourcing or just need help with certain aspects, with My IT Department we can meet all of your support needs.
MIS Solutions is a single source for expert IT management, enabling you to stop wasting time tracking down IT problems and focus on running your business. With My IT Department, we prevent IT problems from occurring in the first place, restoring peace of mind and reducing the impact that technology problems have on employee productivity and satisfaction. Our CTOs become your business advisor for IT, assisting you with strategic recommendations to make sure your IT capabilities grow with your business.
Because we have invested extensively in our service delivery infrastructure, we are able to deliver all of these capabilities at a lower cost than you could deliver with in-house IT staff.
How will MIS Solutions deliver outsourced IT support to your business?
MIS Solutions engineered its My IT Department offering based upon a solid foundation of industry best practices for IT management, technical account management, and strategic IT planning. We begin the relationship with a rigorous onboarding process. This process includes a thorough discovery of your technology management needs, proactive management setup, and an introduction for your staff on the new IT support model.
Once the service is live, MIS Solutions combines proactive administration with responsive support to deliver comprehensive IT management that is responsive to your needs. The virtual IT team that we assign to each My IT Department client includes all of the required technical skills to provide personalized support and expertly manage all of your technology.
Our proactive IT management team has the necessary engineering skills and automated systems to manage your IT systems efficiently. The proactive team is accountable for reducing problems, and improving the reliability, performance, and recoverability of business-critical IT systems. We also deliver multi-layered defenses to protect your data from security threats, reducing the risk of loss or compromise of sensitive information. When IT problems do occur, our Service Desk resolves them quickly, enabling a return to normal operations as rapidly as possible.
The MIS Solutions Customer Service Manager assigned to each client is the single point of contact for the relationship, ensuring we are responsive to your needs. Our CTOs assist with strategic IT planning, ensuring that IT spending is optimized and IT capabilities remain aligned with the requirements of your growing business.
IT strategy is essential for success, but can be the source of frustration and headaches when businesses try to execute it internally. Often, an outside perspective is needed to help assess and plan for new technologies and upgrades. Our team of certified and experienced IT consultants can help your organization strategize, assess, and plan for new technologies and upgrades. Regardless of the need, the IT consulting team at MIS Solutions has you covered.
We offer a wide variety of IT consulting services:
- IT strategy and planning
- IT cost/budget review and analysis
- Cloud strategy, planning,
- Disaster recovery planning and testing
- Line of business application evaluation
- Technology assessment and evaluation
- Network infrastructure planning
- Systems upgrade and deployment
- Telecom vendor/service evaluation
- Skills based staffing – dedicated,
full-time, and part-time
- Project management
- and much more…
IT Consulting Highlights
- Highly experienced IT professionals
- Available on-demand
- Providing an outside perspective
- With less internal distraction
- And higher success rates
People, Process, and Technology; let the experience of our many successful projects benefit your organization.
Cloud services have quickly evolved into a mainstream technology service. Technically, cloud services are not a new technology at all; in fact it’s been around for years, dating as far back as the mainframe computing age. Today cloud computing is faster, more reliable, more secure, and more affordable than ever before. MIS Solutions can help your business build, implement, and manage your cloud services network with our extensive experience building and managing private clouds and public cloud services such as Amazon Web Services (AWS) and Microsoft Azure.
MIS Solutions Cloud Services at a Glance
Hosted Desktop – Desktop as a Service
- complete cloud based network infrastructure
- secure and scalable
- cloud based backups
- redundant data centers
- access your data and corporate desktop
from any internet connection and
- hosted Exchange and spam protection
- hosted Sharepoint
- hosted SQL and other databases
- hosted Line of Business applications
- hosted PBX systems and VoIP solutions
- hosted document management systems
Cloud Based Servers – Dedicated or Shared
- application servers
- Microsoft domain controllers
- database servers
- file servers
- redundant failover servers
- testing environment servers
Data Backup and Recovery
- off-site cloud based backup services
- redundant backup locations available
- local recovery options available
- fully secured backup environment
- monthly, quarterly and annual
recovery testing available
- hot, warm and cold recovery
Cloud Services Highlights
- hassle free computing
- fixed monthly pricing
- Move some or all of your technology to
- experienced cloud computing
Q&A’s about MyIT Department + HaaS
What does the monthly HaaS plan include?
It includes all new Desktops and Laptops, Cloud based and on-premise based Servers, Switches, Routers, WiFi Access Points, Cloud based backup service, full managed service with our complete My IT Department product and more.
Any equipment less than 2 years old can be purchased back at a fair market value.
Is there any up-front expenses or capital needed to move to the HaaS model?
No that’s one of the great benefits of HaaS no out of pocket up-front capital is needed to move to a HaaS model with all brand new equipment.
Who is responsible for the installation of the new equipment?
MIS Solutions installs all of the new equipment as part of the HaaS product as well as migrates all data and applications to the new equipment with no up-front expenses.
How often is my equipment replaced on the HaaS model?
Equipment replacement is on a schedule and can be set for replacement either every 36 or 48 months.
How does the HaaS model adapt to my business as my business evolves and changes?
HaaS is scalable and adaptable, it is designed to adapt with your business needs.
Why should I choose HaaS over the traditional managed services model?
Out dated IT equipment increases IT cost, opens more risk to security breaches and lost data, and lowers productivity. With HaaS IT equipment will 3be replaced before these problems arise and will drive down your overall managed services cost as the cost to deliver managed services will be reduced when removing out dated and aging equipment.
My IT Department + HaaS Highlights
- One vendor, one monthly invoice
for all of your IT needs
- Lower IT cost by less IT issues and
less managed services fees
- IT Standardization will drive greater IT
efficiencies, more productive employees
and higher profits
- True worry-free computing with true business
grade IT equipment and around the clock IT
support and management
- Includes all of your business IT needs, PCs,
Laptops, Cloud Applications, Cloud Servers,
On-premise Servers, Switches, Routers,
WiFi access points, and our full
My IT Department product
Microsoft Office 365
Microsoft Office 365 allows access to Office applications- anytime, anywhere. Now you and your employees can connect to your office productivity tools from any device with the same familiar interface, and you can rest easy with built-in security and guaranteed uptime.
MIS Solutions Delivering Office 365
Office 365 Options
- data stays safe with built-in security,
compliance, and privacy controls
- complete Microsoft Office applications
- hosted Exchange in the Microsoft Cloud
- hosted Instant Messenger (IM)
- hosted video conferencing
- up to 1TB file storage per user
- 99.9% uptime guaranteed by Microsoft
- no up-front cost and no upgrade cost to
stay up-to date with the latest
Office 365 Highlights
- Access Office and your email from anywhere
- Fixed monthly pricing with no up-front costs
- Expert assistance-MIS Solutions
professionals have successfully migrated
thousands of users to Office 365
- Access Office 365 applications from any
device with the same look and feel
as your PC
VoIP – PBX Phone System
Is your business in the market for a new phone system? Are you exploring cloud communication? Not sure if a hosted Cloud based PBX is right for your business? Does your business still require an on-premise PBX? And we’re sure you have many more questions. MIS Solutions can help you answer these questions and all of your other questions. We will help you find the right solution that meets all of your needs and communicate more efficiently and faster. We help businesses of all sizes with their phone needs and all types, so whether you’re a small business or a large enterprise business, or have basic phone needs or a run a large call center, we can help your business select, implement and manage your communication needs.
VoIP and PBX Features
- Unified Communications
- SIP Trunking
- SIP PRI
- Audio Conferencing
- Digital Voice
- Cloud PBX
- Office 365 Integration
- Caller ID
- Team Collaboration
- Scale easily and affordable
- Auto Attendant
- Phone Anywhere
- Call Center
- Call Queuing
- Plug-Ins (IVR)
- Voicemail to Email
- Instant Messaging
- And more…
Carrier Services – Telecom and Internet Broadband
Carrier services goes hand and hand with VoIP and PBX systems. Is your business using the right carrier for your needs? Are you paying too much? Is your current carrier services meeting your current and future needs? At MIS Solutions we work with many different carriers and we can answer these questions and all of your other questions related to carrier services. We will help you evaluate your current and future needs and help you either move to a carrier that will meet your needs or stay with your existing carrier and maximize your return with that carrier.
Data & Network Solutions
- Data T1
- Local & Long Distance
- PBX Trunks
- High Speed Internet
- ISDN PRI
- Point-to-Point Private Lines
- Cable Internet
- Managed Router
- Managed Firewall
- Managed WiFi
- IPSec & SSL VPN
- And more…
VoIP – PBX Phone System and Carrier Services Highlights
- Cloud based and on-premise
- Experienced partner who can help your
business with both voice and data
- Lower and improve performance by
choosing the right Carrier provider
- Experienced working with the
communication needs of businesses of all
sizes, small to large enterprise business
- Affordable communications