Support

FAQs

These are a few of our commonly asked questions and their answers.

If you feel there is something else that should be on this list please let us know and we will be glad to add it. Please contact us via email at info@missolutionsinc.com. Simply give us a description of the problem and any other information pertaining to the problem.

I need the remote desktop client, where can I get it?

There are two different versions of the remote desktop or terminal client software available for download. If you are unsure of the version you need contact technical support and they can help find the correct version.

What are the mail and webmail server name?.

The mail server names for MIS Solutions email services are as follows.

Outgoing Mail (SMTP): determined by your ISP

If you are using these setting and you are still having difficulties please contact our support staff

Can I change my password for my email account myself?

Yes, By sending a specially formatted email to the mail server you can make basic changes to you email account. Users can gain access to their accounts using their account password, and the messages to the server must be directed to “MDaemon@mis-solution.com”. For those commands which require a valid account on the server, the Subject field of the message must contain the user’s email address and password separated with a comma character (e.g. “Bill@mydomain.com, MyPassword”). Commands are placed within the body of the message. There can be only one command per line but multiple commands can be batched in the same message.

Account Access and Control

The following section lists the current account access and control commands available to account holders. All of these commands require a “Login, Password” construction in the subject line. Parameters contained in [brackets] are optional. For example: “name [address]” could be entered as “Lois” alone, or with the optional parameter added (“Lois LLane@dailyplanet.com”).

COMMAND PARAMETERS DESCRIPTION
ACCOUNT INFO none The status of the account passed in the subject line is mailed back to the originator. Ex: ACCOUNT INFO
PASSWORD new password The password of the account passed in the subject line will be changed to the one specified. Ex: PASSWORD kryptonite
BEGIN SIGNATURE none Begins recording of a new signature file to be appended to messages generated by the account passed in the subject line. Subsequent lines will be treated as the text of the signature file until the word END is encountered on a line by itself or the end of the control message is reached. Ex: BEGIN SIGNATURE This is my new email signature. END NOTE: This option only applies to the webmail users. If you are using a standard email client on your PC then refer to it's documentation for more information on email signatures
BEGIN AUTORESPONDER none Begins recording of a new autoresponder file. Subsequent lines will be treated as the text of the autoresponder until the word END is encountered on a line by itself or the end of the control message is reached. Ex: BEGIN AUTORESPONDER I’m on vacation right now. I’ll get back to you ASAP. END

To erase an active autoresponder, use the same command but without any response text. Ex: BEGIN AUTORESPONDER END
FORWARD TO address The forwarding address for the account passed in the subject line will be changed to [address] and mail forwarding will be activated for the account. Ex: FORWARD TO vacationing@myhost.com
UNFORWARD none Mail forwarding will be deactivated for the account specified in the subject line. Ex: UNFORWARD

How can I find out information about my business account?

There is another section to our website that allows you to access all your company information that MIS Solutions maintains. All you have to do is go to http://www.mis-solution.com/om and enter you login information. If you do not have your login information it can be found by clicking the "Find Login" option on the menu bar. Also you can contact us for your login if you are still having difficulties.

What do I need to be secure while using the Internet?

There are many way to secure yourself from the endless viruses and other intrusions that originate from the Internet. The two items that are most important are a firewall either software or hardware and anti--virus software. Both can be installed and maintained by MIS Solutions to keep you completely secure and safe from the Internet. Contact us for additional information or questions

Where can I get a spyware/adware removal tool?

There are many spyware/adware removal tool available to the end user we have found two we find very useful. Both of these program are free to use and distribute to your friends or co-workers. IF you find these programs useful you can contribute to the authors to help further their development. The first program if SpyBot Search & Destroy and the second it Ad-Aware simply click this link and choose save to disk. Follow the installation instructions and scan away.

I need the remote support client, how do I get it?

When you have instructed you to download the remote support client by and MIS Solutions technician please click this link to access the download remote client.